Helping teams and brands move from idea to execution
INDEPENDENT CONTRACTOR ·OPERATIONS · CREATIVE
I have 8+ years of experience across customer experience, operations, team leadership, healthcare, retail, and client-facing environments. My background includes workflow improvement, onboarding and training, stakeholder communication, project support, and technology-enabled operations.
Alongside that experience, I’ve built and managed creative projects through Loaded Living — including social media, digital products, content development, event planning, and brand communication.
Professional depth.
WHAT I BRING
Creative range.
01 - Operations & Process Support
Workflow organization
Documentation + QA
Process improvement
Data accuracy + Tracking
Cross-functional Coordination
Where I can step in
Not a fixed menu. These are the areas I work across, shaped around the needs of each engagement.
CAPABILITIES
02 - Client & Team Support
Client Communication
Issue Resolution
Service Recovery
Team Coordination
Training + Onboarding
03 - Projects & Coordination
Timeline Management
Meeting + Calendar Support
Research + Reporting
Vendor Communication
Launch + Implementation Support
04 - Creative & Digital Projects
Social Media Support
Digital Products
Content Development
Brand Communication
Events + Creative Execution
SELECTED EXPERIENCE
Built across real environments
High-Volume, detailed-heavy work
Experience supporting revenue cycle operations, complex authorization workflows, data integrity, process improvement, and cross-functional coordination.
People, service, and execution
Team leadership, coaching, onboarding, service standards, customer support, escalations, and relationship management across healthcare and retail
Flexible, independent support
Social media, digital products, event planning, remote client support, calendar and email management, and creative project coordination.
HEALTHCARE OPERATIONS
LEADERSHIP + CUSTOMER EXPERIENCE
CREATIVE + CONTRACT WORK
Comfortable across the tools that keep work moving.
TOOLS + SYSTEMS
MICROSOFT 365 · GOOGLE WORKSPACE · HUBSPOT CRM · NOTION · MONDAY.COM · ZENDESK · EPIC EMR · CLAUDE AI CHAT GPT AI · TABLEAU (BEGINNER) · SQL (BEGINNER) · HOSTINGER · SHOPIFY · META PLATFORMS · TIKTOK · ETSY SELLER PLATFORM CANVA · CAPCUT
WAYS TO WORK TOGETHER
Flexible by design.
Project-based
For a defined project, rollout, cleanup, launch, or creative deliverable with a clear scope and timeline.
Ongoing support
For businesses that need reliable, recurring operational or creative support without a full-time hire.
Custom engagement
For work that crosses categories — part operations, part coordination, part creative execution.
I work with businesses and founders on creative, operational, and project-based engagements from concept through execution.
Have a project in mind?
WANT TO BUILD SOMETHING?
"An invaluable part of our team—organized, adaptable, and consistently delivering exceptional results. Their efficiency and dedication have had a measurable impact on our company's success."
-T.Tytus
"Professional, proactive, and detail-oriented. They make running our business significantly easier. One of the most dependable and organized professionals we've worked with."
- K.Marshall